Delivery Charges

Standard Delivery – 2 – 3 working days
£7.50

Standard Delivery – 2 – 3 working days
£18

Standard Delivery – 2 – 3 working days
£18

Standard Delivery – 2 – 3 working days
£25

Standard Delivery – 2 – 3 working days
£18

Standard Delivery – 2 – 3 working days
£18

Standard Delivery – 2 – 3 working days
£15

Standard Delivery
£45

Standard Delivery
£60.00

Please note, our O gauge factory-built models are made to order, for these items we will email you with an expected dispatch date.
Working days excludes weekends and bank holidays.

Order Tracking

Deliveries are made Monday to Friday between the times of 8:00am and 6:00pm. Please provide a contact number when placing your order so we can contact you if necessary.

Yes. You will be emailed with tracking information for your delivery once your order has been dispatched.
If you are not home when our order is due to be delivered, our courier will leave instructions on how to rearrange delivery.

Returns Information

Should you change your mind once you receive your order, you have 14 days to return the goods. All returned products must be sent back in their original packaging, unused and unfitted.

If your order arrives damaged or faulty, please contact us by email on sales@djhmodelloco.co.uk within 14 days. We will exchange your goods at no charge or refund you in full – including delivery charges.

If the goods become faulty after use, please send us an email to sales@djhmodelloco.co.uk with a short description of the problem and we will respond with the next steps.

In the event you wish to return a product to us please contact us on sales@djhmodelloco.co.uk or 01207 500050 stating your original order number and reason for the return.

The cost of the return shall be covered by the customer unless the reason for return is at the fault of DJH Model Loco (e.g. faulty or damaged).
All items should be returned to the following address:

DJH Group, Project House, Villa Real, Consett, Co. Durham DH8 6BP

Please note, all returned items are inspected for quality assurance. If, for whatever reason, your return fails this inspection, we may be unable to refund you.

Once returned, your return will be processed and you will be refunded within 28 working days. Refunds will be credited directly to the debit or credit card you used to place the order.

If you have purchased a kit, you can cancel your order as long as the item(s) have not yet been dispatched.

If you wish to cancel an order for a factory built model, you will lose the your non-refundable deposit.