Delivery and Returns

Should you change your mind once you receive your order, you have 14 days to return the goods. All returned products must be unused and sent back in their original packaging. The cost of the order will be refunded, minus any delivery charges incurred. 

If your order arrives damaged or faulty, please contact us by email on sales@djhmodelloco.co.uk within 14 days. We will exchange your goods at no charge or refund you in full – including delivery charges.

If the goods become faulty after use, please send us an email to sales@djhmodelloco.co.uk with a short description of the problem and we will respond with the next steps.

As Ready to Run models are built to order and to the customers specification, we are unable to accept returns for these items.

The cost of the return shall be covered by the customer unless the reason for return is at the fault of DJH Model Loco (e.g. faulty or damaged).

All items should be returned to the following address:

DJH Group, Project House, Villa Real, Consett, Co. Durham DH8 6BP

Please note, all returned items are inspected for quality assurance. If, for whatever reason, your return fails this inspection, we may be unable to refund you.

Once returned, your return will be processed and you will be refunded within 28 working days. Refunds will be credited directly to the debit or credit card you used to place the order.

If you wish to cancel your order, please contact our customer service team on 01207 50050. If your order has yet to be dispatched, a full refund will be processed. However, if your order has already been dispatched before we receive notification of a cancellation request, we will refund the cost of your order minus any delivery charges incurred. 

If you wish to cancel an order for a ready to run model, you will lose the your non-refundable deposit.